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Frequently Asked Questions

How to search for products?

Search for products by entering the product name or keyword in the Search bar at the top of every page. Try to enter a general description. The more keywords you use, the fewer products you get on the results page. When you find a product that interests you, just click on the product name or product image for more details.

How are the shipping costs calculated?

Shipping costs are calculated based on the shipping method (air, sea or land) and the weight / volume of the product. Different shipping companies have different rates, so it’s best to check and compare which is the most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is buyer protection?

Buyer Protection is a set of guarantees that allows buyers to shop with confidence on our website. You are protected when:

  • The item you ordered did not arrive within the time frame promised by the seller.
  • The item you received was not as described.
  • The item you received which was assured to be genuine was a fake.

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